Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Urthen, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Urthen for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Urthen as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Urthen and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Urthen to delete or correct the information held about you. By accepting the Urthen Conditions, you agree to the above.

Force Majeure

Events outside Urthen's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Urthen is released from Urthen's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain Urthen's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Urthen.

All transfers conducted through Urthen are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

shipping

All items are packaged with care in recycled/recyclable material and shipped within 2-3 weeks after order is placed and payment is received. Please note that all items are MADE TO ORDER unless otherwise noted.

USA Domestic packages: USPS 2 Day Priority Mail.

International packages: USPS Priority Mail International. International customers, please allow an extra 1-2 weeks for delivery, or longer during holiday periods. Also, please note that buyers are responsible for any customs fees, taxes, tariffs, or other duties incurred.

Complimentary delivery tracking and insurance are included in shipping costs.

Please inquire about expedited shipping and special gift wrapping costs at info@urthenware.com.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. San Bernardino County, CA sales tax is 8%.

Cookies

Urthen uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Urthen without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Urthen we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Urthen reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Urthen has the right to cancel the order and refund any amount paid in the best way. Urthen shall also notify the customer of equivalent replacement products if available.

Squarepace is not responsible for any content, interactions or transfers made on http://www.urthenware.com.

All inquiries: info@urthenware.com

Return policy

You are entitled to an exchange or refund within 14 days of your purchase if you are not satisfied with your product. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. You can find our return address under urthenware.com/inquiries.

Damages

For broken items, please document (via photos) to the best of your ability the damaged items in the packaging and notify Urthen immediately so that we may make a claim to USPS. Upon approval of the claim, Urthen shall resend your new items within 2-3 weeks at no new cost with refunded shipping.

REPAIRS

We do understand the fragility of ceramics and want to make sure you enjoy your Urthen ware for a long time to come. We however cannot offer discounts or free replacements for broken items over time, and new items must be purchased at full price.

Ceramic Care

Taking good care of your ceramics is important if you want it to last. Although our items are safe to place in the microwave and dishwasher, we encourage hand washing to ensure the safety of your Urthen piece and to help save water!

 

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